If you want to be successful in sales, you have to be a people’s person. Especially in the B2B sector, it is the most important quality to be in constant and direct communication with your customer. Since these interactions quite often come with differing expectations and ideas on both sides, it is not the right place for big egos and explosive temperaments. Instead, it is imperative to mediate between both parties and show empathy and tact. Peter Reiter, who has been employed with Enases since mor than 40 years, has mastered these skills. The diplomat within the Envases Sales team: Peter Reiter introduces himself!
The diplomat within the Envases Sales team: solution oriented and insightful
Big international accounts especially appreciate his negotiation skills and his diplomatic behavior. Therefore, Peter Reiter has been managing large companies since many years. These come with huge purchase volumes, but, of course, also with special demands. „I am responsible for everything from first contact, offering, negotiation, digital proofing and securing production and planning parameters, up to on-time shipping and delivery of the products. In all these matters 100% reliability is my most important goal. Even during the most hectic times, I remain calm and dependable to my customers.“ Reiter is known throughout the whole company for his cultural sensitivity and empathy. That is one of the reasons why he gets to handle the most complicated negotiation processes. Thanks to his deep understanding of both sides, he knows how to mediate between the parties and create successful win-win-situations.
Thanks to many years of experience combined with his calm and laid-back character, he keeps a clear head even in the most heated circumstances. He always aims for maximum quality and 150% in problem solving. Therefore, finding a proper solution is his first priority. He manages to do that thanks to his precision and, of course, thanks to involving all relevant parties, departments and experts for the respective process. That is also why the most complex task of the internal switch to SAP for production plant 2 had been assigned to Peter Reiter. You could call him the ‘secret weapon’ against all discontents and problems.
Peter Reiter – ‘home-grown’ at Envases!
„There are very few people at Envases, that have been with the company longer than I have“, Reiter comments not without pride. Actually, the experienced salesman started his commercial training with HUBER Packaging, today Envases Öhringen, right after school. He celebrated his 40-year-anniversary in 2019. The first few years he worked in HUBER Industrial sales. 1989 he started his professional development as business economist VWA. After completion Reiter switched to the Beverage department in 1995. „You may not believe it, but I still can’t wait to go to work in the morning. Sometimes I even go by bike“, Reiter states happily. He appreciates the great variety of tasks his job comes with, the mix of Internal and External Sales. Furthermore, he likes the environment of his small team and flat hierarchies.
Being close to the customer, that is what he has always been passionate about. Unfortunately, due to COVID, there are no tradeshows or other customer events right now. But he cannot wait until they’ll take place again. Tradeshows are great platforms for direct and personal customer interaction, from interesting first encounters to the joy of meeting existing customers. These kinds of personal experiences, direct interactions with people, are what Reiter is truly passionate about. Being able to give 150% for his customers makes his job perfect for him.
